# Forwarding confirmations by email

> Source: https://help.getplannery.com/bookings/forwarding-confirmations-by-email
> Updated: November 11, 2026

Forward any booking confirmation to your personal Plannery address and file it into a trip from your home screen.

Every Plannery account has its own email address. Forward a hotel, flight or any other confirmation to it and the booking is waiting for you the next time you open Plannery — even if you haven't created the trip yet.

## Finding your forwarding address

1. Open your account page — **Your account** under **More** on a phone, or **Account Settings** from your avatar on a computer.
2. Scroll to **Forward bookings by email**.
3. Tap the address to copy it.

The same address also appears wherever you're about to add a booking by hand: the empty **Stays**, **Transport** and **Documents** tabs, and the **Add stay** and **Add transportation** dialogs all show **Or forward a confirmation to** with your address underneath.

## Forwarding a confirmation

Forward the email from any mailbox — work, personal, a shared family account. Plannery doesn't check who sent it, only which address it arrived at. One forwarded email becomes one item, however many attachments it carries; the message body and attached PDFs are read together, so a booking described in both is counted once.

Shortly after, you get a notification at the email address registered to your Plannery account (not the mailbox you forwarded from). The subject reads **Forwarded:** followed by what Plannery understood — say, a hotel name and dates. If Plannery couldn't read the email, the subject says so instead. **Open in Plannery** in that email takes you straight to the item; you'll be asked to sign in if you aren't already.

## Filing it into a trip

Forwarded bookings wait in the **Forwarded to you** section at the top of your home screen. The section only appears when something is waiting.

Each card shows what Plannery read, who sent it and when. If a trip's dates and destination match, the card says so.

1. Tap **View email** to check the details. The sheet shows what **Plannery read this as**, any attachments, and the **Original email** if you want to expand it.
2. Tap **Add to a trip**.
3. Pick the trip. A likely match is listed first with a **Looks like this** badge, and Plannery previews itinerary matches. Nothing is filed until you choose. For an activity ticket, choose an existing activity, **Create a new itinerary activity**, or **Save in Documents only**.
4. Tap **Add to trip**.

A toast confirms **Added to \[trip\]** and explains what Plannery did—for example, what it added to the itinerary, what it attached to an existing booking, or that files were saved in **Documents** only. It includes an **Undo** button if you picked the wrong one.

Depending on what you choose, filing adds the booking to that trip's itinerary, attaches it to an existing booking, or saves its files in Documents only. The email's files go into that trip's **Documents** tab, where everyone on the trip can see them. Plannery reads the confirmation and adds it to the itinerary or attaches it to an existing booking, so you no longer need to import it separately. For details, see [Importing a confirmation](https://help.getplannery.com/bookings/importing-a-confirmation.md).

Don't want it? Open the item and tap **Dismiss**. Nothing is added to a trip until you say so.

> **Guests on a trip** can't file forwarded bookings into it. You need to be the trip's Owner or a Contributor.

## If Plannery couldn't read it

A card marked **Couldn't read this one** still holds the original email and its files. Tap **View email** to see them, then **Add to a trip** to file them as Documents — you can attach them to the right Stay or Transportation yourself from the **Documents** tab.

## Getting a new address

The address is the only thing that identifies mail as yours, so if it leaks or you'd rather start fresh you can replace it.

1. Under **Forward bookings by email**, tap **Create a new address**.
2. Read the warning, then tap **Create new address**.

The old address stops working immediately. Any mail rule, auto-forward or saved contact that points at it will fail silently, so update those before you forget.